What's new on Kiva 6/4: FAQs and team page improvements

Last week, we released a new set of improvements to the Kiva website. Here's an overview.

FAQs on Contact Page

Kiva receives over 3,000 messages a month via our Contact Us form. Each case is read by one of our hard-working Community Support team members and receives a personal reply.

Now, after our recent update, people seeking help are presented with a list of Frequently Asked Questions related to various topics in the Contact Us form, in case any of these answers address their questions. We hope this will allow some people to find the information they are looking for more quickly and easily, without waiting for a response.

Improvements to Team Pages

We've revamped the lending team "About" page to better highlight team activity and improve the connection between fellow lenders and borrowers. We're excited about these community-driven changes, including larger photos, the ability to see all team members supporting a loan, and more information about loan status. Check out all the details in our recent blog post, or head over to your favorite team's page to see them in action!

About the author

Martin Butt

Martin joined Kiva in January 2012. Born and raised in London, England, Martin has been writing software from an early age; dropping out of high school to work as a web developer at now Reuters owned Complinet. He returned to education and attainted his BSc in Computer Science from the University of Reading. He worked in a number of engineering and product management roles on high traffic websites before his entrepreneurial spirit took him in a new direction. He owned and operated a mobile catering van, a web development and online marketing agency and a number of tech startups that utilized his homegrown geo-location platform.