Introducing Kiva's Lending Team Playbook!

Kivas Community Outreach Team is thrilled to announce the recent release of the Lending Team Playbook, spearheaded by Kiva Interns, Colette Kessler (content) and Hannah Day (design)!  A huge thanks goes out to all contributors, including star lending team captains,, and other committed volunteers. 

The Playbook is a step-by-step guide on how to deepen your involvement with Kiva by engaging your communities.  While it was created primarily for Lending Team Captains, we encourage all Kiva users to look to it for inspiration!  The Playbook will show you how you can help raise awareness on Kiva, on the Internet, and in the world beyond your doorstep.

If you dont yet have your own Lending Team, consider starting one today by clicking here!  The Playbook can act as your guide to building a strong team and bringing Kiva to life for your family and friends.  For any questions about the Playbook or Lending Teams that you cant find on the website, feel free to contact the Community Outreach Team at

About the author

Chelsa Bocci

Chelsa was part of the founding team at Kiva in 2005 and was responsible early on for establishing Kiva's global Microfinance Partnerships program where she managed a great deal of relationships with Kiva's Field Partners, primarily in Africa, and oversaw Kiva's Microfinance Operations programs; Inventory Management and Kiva's expansive Fellows Program. Chelsa is currently responsible for leading Kiva's Marketing and Community teams, which includes Online Marketing, Social Media Marketing, Content Management, Community Engagement and Support. Prior to Kiva, Chelsa was a Corporate Recruiter and Immigration Specialist with Barclays Global Investors. She returned to the U.S. following a period of extensive world travel and work abroad; including Social Work with HIV-positive children in South Africa and tsunami relief efforts in Thailand and Indonesia. Chelsa received her B.S. in Psychology from Santa Clara University, and has completed certifications in Social Performance Management, Framework for Reporting/Analysis/Monitoring/ Evaluation (FRAME), Behavioral Interviewing/Talent Selection, Risk Management Strategies, and Human Resources Management.